Online Internet Policy
We pride ourselves on exceptional customer service and our delivery & shipping service is no exception.
We offer same-day-dispatch for paid orders received, and paid before 2pm (excluding weekends and public holidays).
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We can provide you with an estimated date for delivery of all parcels (usually 2 – 7 working days) and while we make every effort to deliver by this time, all dates specified are estimates only.
It is the responsibility of the customer to inform 3D Diving if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Refund and Exchange Policy
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition to 3D Diving, Black Diamond Resort, Bulak, Dauin, Negros, Philippines, 6217.
Change of course commencement date may be requested without additional charge within 5 days of agreed course commencement date. Course fees (less cost of training materials/e-learning passes) will be refunded only in instances where a failed medical certificate is presented prior to course commencement date.
Gift vouchers are valid for 12 months from date of purchase and are non-refundable.
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to 3D Diving promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms and conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
3D Diving will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
3D Diving does not sell, trade, or rent your personal information to others 3D Diving may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of 3D Diving, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does 3D Diving protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the BDO Payment Gateway, Visa, Mastercard or Paypal. Payment by credit card is the fastest way to receive your order as there is not clearance delay3D Diving does not store any credit card information on our servers.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the 3D Diving website.